Customer Satisfaction Commitment
RBC Salon Furniture focuses on satisfying every client that they have with the furniture that they are buying. For this, a return policy has been developed as a framework that spelt out the circumstances under which a product can be returned to the supplier to enable those who are not fully satisfied with their order to return them with ease.
Return Eligibility
Standard Return Policy:
- Timeframe: The costumers are allowed to return the products within 30 days from delivery for a money back or replacement guarantee.
- Condition: Defective and damaged products cannot be returned; all items must remain sealed and / or in their unused state and protected packaging.
- Inclusions: The product should contain any accessories that was sold with the product at the point of purchase meeting the retailer’s manual and documents.
Non-Returnable Items:
- Exclusions: Products made to the customer’s specifications, personalized products, and any other product for which the customer is informed at the time of purchase that it cannot be returned are not returnable.
- Special Orders: This comprises of articles made according to customers’ instructions and personalized orders.
These return policies when understood in detail assist customers to have the best experience with returns when they are required.
Return Process
Initiating a Return:
- Contact Customer Service: In the case of a return within the stipulated period for all the items, get in touch with our customer service immediately. State your order number and short information about the products you want to return.
- Obtain an RMA Number: In regards to the return process, our customer service representatives will provide you with an RMA number which is imperative in the process. This number will be used to monitor and process your return quickly.
Packing and Shipping:
- Secure Packaging: Place the items back in the box they came in to ensure that they are well packed. Packages that came with the product purchase must also be packed including all the accessories, manuals, and documents. This assists in keeping the product free from contaminants, and also ensures that the product is in a salable condition.
- Marking the RMA Number: Make sure the RMA number is written outside the package properly. This identification we need in order to agree on the return and accept it. Shipments with no RMA number will be forwarded back to the sender, which takes time, and sometimes comes with inconvenience.
- Trackable Shipping Method: It is recommended to return the items using a trackable shipping method. This offers evidence of the shipment as well as the delivery in case they are lost or damaged along the way. It is therefore advisable to make sure that the returned item is posted using a trackable method In the case of RBC Salon Furniture, any spoilt or damaged items returned back must be the sender’s responsibility, hence it is recommendable to use a trackable system.
As such, by ensuring the mentioned steps we want to make return process quite clear and easy for customers as well as for the company to ensure the proficient handling of the returns.
Shipping Costs:
You shall bear the cost of the return shipping provided that you are returning the product in error in the first place or we have shipped the wrong item.
If the return results from an error we made, a prepaid shipping label will be provided for the return.
Inspection and Refunds
Inspection of Returns:
- When the products are returned to the company they will have to undergo a thorough check to determine whether the items were returned correctly.
- If the items are found to be ineligible for return (e.g., used, damaged, or missing parts), they will be returned to you, and no refund will be issued.
Processing Refunds:
- If the return is approved, full refund would be initiated to the original means of payment, which would take 7-10 business days in most cases.
- Refunds may take a longer time before they show on your statement based on banking or credit card company policy.
Exchanges and Store Credit
Exchanges:
- If you want to return a product and get another item instead, kindly contact our customer service to effect this. They replaced the idea of a barter system with the following caveat, exchanges are only possible if the desired item is available.
- Any discrepancy in price that is evident between the item that was returned and the item that was replaced will have to be either refunded or charged back to you.
Store Credit:
Sometimes, depending on the circumstances, the store credit may be given to the customer instead of a return. Store credit is for future purchases on this website and will be issued in form of code.
Damage and Defects
Reporting Damages:
- In case you are unsatisfied with the quality of the received item or it arrived in a damaged state, you should inform the customer service team within 48 hours of delivery. Take pictorial evidence such as a photo of the area affected or of an item with the defect.
- If your damaged or defective item was received, we shall organise for its replacement or repair at no extra cost.
Manufacturer Defects:
- Products that are returned for having manufacturing imperfections are allowed to be returned or replaced. To lodge a complaint of the defect, one should contact our customer service and provide them with all the necessary detail and proof.
Special Conditions
Clearance and Final Sale Items:
- Items, which are marked as clearance or sold as the last call, cannot be returned or exchanged unless they are received in a damaged or defective condition.
Bulk Orders:
- On large quantity purchases also known as bulk purchases, there are variations on the return policy that is allowed. Additional details of term and conditions will be given in the time of order confirmation.
Customer Responsibilities
Accurate Information:
- Make sure you include all the correct details in the case contacts and delivery address when having the purchase.
- Maintain open communication with our customer service team throughout the return process to ensure prompt resolution of any issues.
Final Provisions
Policy Changes:
- RBC Salon Furniture reserves the right to modify these return policies at any time. Changes will be communicated via our website and email notifications.
Contact Information:
- For questions or concerns regarding our return policies, contact our customer service team at:
- Phone: +91 93748 98999 | +91 93279 08910
- Email: support@rbcsalonfurniture.com
- Website: RBC Salon Furniture
Conclusion
Our company’s focus is to provide Furniture Salon that meets high quality services and product to our customers. A major aspect that distinguishes our company’s operation is an easy-to-understand return policy that eliminates concerns and allows customers to return or exchange products whenever they want. The return process is going to be as easy resulting in a high level of customer satisfaction by informing them about it. Through compliance with proper procedures and ensuring a client is not subjected to too much stress, it clearly shows and affirms our absolute commitment we bear in delivering quality in both our products and services. The principal aim is to enhance the customer’s confidence in every purchase and guide him with words of assurance that she is there for support.
