Terms and Conditions

Shipping Policies

Overview

RBC Salon Furniture’s mission is to provide its clients with the best salon furniture, combined with utmost customer service, including shipping. The shipping policies still put the customer on a position to be informed on the shipment process right from placing an order until the consignment is delivered.

Order Processing

Order Confirmation:

• An order confirmation email will be sent to the client containing information of the purchased items, the time it will take before the items are shipped and where they will be shipped to.
• The confirmation of the order is the customers’ responsibility to check and inform the merchant of any errors or changes within 24 hours.

Processing Time:

• Processing usually takes 1-2 business days, which equates to two working days at most. In essence, during a period of high activity, whether it be specific seasons or sales, the time to process the order may increase to up to 3-4 business days.
• If a customer places a customized order or instructions, those are likely to take longer to process, which the customer is informed during order placement.

Shipping Methods and Delivery

Shipping Carriers:

• We undertake a number of reliable shipping carriers to guarantee fast and secure delivery of products. Business common carriers are FedEx express and air, United parcels service and small local logistic firms.
• The carrier decides could be affected by the destination of the consignment, the size and weight of the consignment to be transported.

Delivery Timeframes:

• In-stock items should take 5-7 business days to be delivered whereas delivery of non-in-stock items depends several factors. If you order an item and it is not in stock normally, the delivery can take about 10-15 business days because the item is made/special order.
• The buyer will in turn be notified through an email that their product has been shipped with a link to track the shipment.

Expedited Shipping:

• There is an option of getting the product shipped within a shorter period of time for an extra amount of money. Customers have an option to request for a special delivery at the time of checkout if they wish to have the products sooner.
• Express delivery options usually mean that products will on most occasions take 2-3 business days to get delivered depending on the availability and the location of the destination.

Shipping Charges

Shipping Costs:

• This is in relation to the size, weight as well as the destination of the order for the products. The shipping cost will depends on the products ordered and it will be reflected on the shopping cart and check out page.
• Customers bear all costs concerning the shipment and all the additional charges like the Costs of Express Shipments or other Special Request for delivery.

Free Shipping Promotions:

Sometimes there can be a free shipping on some items depending on the available offers. These promotions are come with some conditions like minimum spending, or just for a limited time and place.

Packaging and Handling

Packaging Standards:

• Extra precaution is used in packaging the products to enhance that they get to the customers in the desired condition. Everything is properly packed utilizing the appropriate packing materials to ensure security of the products.
• Customer’s merchandise that requires special packaging due to size or delicateness may be crated or palletized in this process.

Handling Procedures:

• The management of the products involves strict quality control right from the packing and shipping point. Products undergo quality check in situations where they may have been damaged, or have other defects that would have rendered them unfit for sale.
• In the case of special handling details they will be incorporated in the order confirmation and then relayed to the shipping company.

Delivery Procedures

Delivery Address:

• This means that the customers should ensure that delivery addresses filled are correct and comprehensive. The company supplying furniture for salon does not accept any responsibility of delay or non-delivery because of wrong or incomplete addresses.
• Incorrect delivery addresses after the order has been shipped may trigger additional costs in addition to time, extending the delivery period.

Receiving the Shipment:

• When receiving the goods the customers are expected to first examine the shipment for any signs of damage before signing the delivery docket. Any damages on the delivery should be recorded at the delivery receipt and should inform RBC Salon Furniture within 24 hours.
• The specific delivery time would be around mid-afternoon and it is the customer who has to ensure someone is present to receive the shipment at the said address.

Signature Requirement:

• A signature may be asked at the time of delivery for the security and for the purpose of verifying the buyer. Customers will be informed that signatures are required on delivery at the time of acknowledging the order.

International Shipping

Availability:

• International delivery is possible to some countries only. International orders and related charges have to be discussed with the customer service team and they can be contacted through the above phone number and/or e-mail address.
• Additional customs duties, taxes, and fees are required for the international orders, and they also are the customer’s responsibilities.

Customs and Import Duties:

• Customs regulations concerning products and their import are dependent on the country of the destination. Customers are advised to check on the legal provisions of import sector in their country.
• Whenever the import processes are being carried out, all the customs duties, taxes or fees chargeable are for the account of the customer. RBC Salon Furniture will not take any responsibility for any custom’s related delay or charges.

Refunds and Cancellations

Order Cancellations:

• The orders placed are free to be cancelled within the 24 hrs from the time they are placed. Any cancellations that are to be requested after this duration shall attract the processing fee.
• Orders for dishes that are not in the menu or orders that the client specifies are non-cancellable if the production process has begun.

Refunds:

• Cancellations and returns of orders will be issued in 7-10 business days after an order has been placed or an item has been returned. The refunds made will be returned to the payment method that customer used in the purchase.
• Shipping fees will not be refunded unless the return is our mistake.

Damage and Claims

Damage During Transit:

• In the rarest of cases whereby the received goods are in a damaged state, the buyer must inform RBC Salon Furniture within 24h of delivery. Original copies of photographs indicating the extent of the damage will be needed in order to complete the claim.
• It will engage the shipping carrier and request for a new product or the item to be fixed where applicable.

Loss During Transit:

In case a product ends up missing during transportation, then we shall contact the shipping company in question to search for the consignment in question. It is, therefore, important to note that in any instance or situation where the package is not found, then what the client will receive is either another package or a refund.

Customer Responsibilities

Accurate Information:

• It is customers’ responsibility to provide relevant, correct and detailed information at the time of ordering for instance; delivery addresses or phone numbers.
• Any changes to the order information should be communicated to RBC Salon Furniture as soon as possible to avoid delays or issues with delivery.

Communication:

• Customers should maintain open communication with RBC Salon Furniture throughout the shipping process. Any concerns or queries should be directed to our customer service team for prompt resolution.
• Regular updates and tracking information will be provided via email. Customers should monitor these updates and contact us if there are any discrepancies or concerns.

Final Provisions

Policy Changes:

• RBC Salon Furniture reserves the right to modify these shipping policies at any time. Any changes will be communicated to customers via our website and email notifications.
• Customers are encouraged to review the shipping policies periodically to stay informed of any updates.

Contact Information:

• For any questions or concerns regarding our shipping policies, customers can contact our customer service team at:

• • Phone: +91 93748 98999 | +91 93279 08910
  • Email: support@rbcsalonfurniture.com
  • Website: RBC Salon Furniture

Conclusion

At RBC Salon Furniture, we strive to provide a seamless and transparent shipping experience. Our detailed shipping policies are designed to ensure that customers are well-informed and confident in their purchase decisions. We value our customers’ trust and are committed to delivering the highest level of service from order placement to delivery.